Useful Phrases

Apologizing

 

I’m sorry…
I’m terribly sorry…
Sorry…
I apologize for…
My sincere apologies for…
Please accept my/our apologies for…

Accepting an apology

 

That’s all right.
That’s okay.
That’s quite all right.
It doesn’t matter.
Don’t worry about it.
Never mind.

Adapted from Word Routes - Cambridge

Writing Tips

Although / Even though / Though


You can use these words to show contrast between two clauses or sentences. You can use although, even though and though at the beginning of a sentence or clause that has a verb.

“Although / Even though / Though everyone played well, we lost the game”.
“We lost the game, although / even though / though everyone played well”.

*Even though sounds more emphatic than although.

Although and though can also mean ‘but’.

“Everyone played well, although we still lost the game”.
“Everyone played well. We still lost the game though.”

Though may come at the end of the sentence and is used more in spoken English than in written.

Adapted from Oxford Advanced Learner's Dictionary

Lexical Appropriateness

Customer vs. Client

A customer is simply a recipient of products or services in exchange for money. Even though the relationship to the provider might be long lasting, the sense is of discrete exchanges. By contrast, a client is engaged in a more qualitative relationship in which the provider generally applies professional skills to offer often intangible commodities such as legal services, insurance policies, and the like.

Another distinction is that a customer is more likely to visit a retail establishment, whereas a client may more easily receive services without being physically present at the place of business.

Because of the greater perceived value associated with provision of professional services, businesses not normally classified as providers of such have taken to referring to their customers as clients.

Adapted from DailyWritingTips